Return and Refund Policy
Refund Policy of Maa Men Wellness
At Maa Men Wellness, we are committed to providing high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a refund or exchange under the conditions outlined in this Refund Policy.
Please read our refund policy carefully to understand your rights and the process for requesting a refund.
1. Eligibility for Refunds
We offer refunds on products purchased directly from our website, provided the following conditions are met:
- Time Frame: You must request a refund within 14 days of receiving your order. After this period, refunds will not be processed.
- Unopened and Unused Products: Refunds are only accepted for products that are unopened and in their original, unused condition, including all packaging, labels, and seals.
- Defective or Damaged Products: If you receive a defective or damaged product, you may be eligible for a refund or exchange even if the product has been opened. Please contact us within 14 days of receiving the item.
2. Non-Refundable Items
The following items are non-refundable:
- Opened or used products that are no longer in their original condition
- Gift cards or vouchers
- Products marked as "final sale" or "non-returnable" on the website
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team by email at [insert email address] or phone at [insert phone number] with your order number and the reason for the return.
- Return Instructions: We will provide you with return instructions, including the return address.
- Return the Product: Once you receive the return instructions, package the product securely in its original packaging and send it back to us using a tracked shipping method. The customer is responsible for the return shipping costs, except in cases where the product is defective or damaged.
- Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
4. Exchanges
If you would prefer an exchange instead of a refund, you may exchange an unopened and unused product within 14 days of receiving your order. Please follow the same steps outlined above, and our customer support team will assist you with the exchange process.
5. Late or Missing Refunds
If you haven’t received a refund after 7-10 business days, please check the following:
- Bank or Credit Card Provider: Refunds can take some time to process, depending on your bank or payment provider. Please contact them to inquire about the status of your refund.
- Contact Us: If you've checked with your bank and still haven't received your refund, please contact us at [insert email address] or [insert phone number], and we will assist you in resolving the issue.
6. Refunds for Promotional Purchases
If your order was made using a discount, promotion, or coupon, the refund amount will reflect the final amount paid after the discount. Promotional discounts are not refunded.
7. Shipping Costs
- Return Shipping: If you are returning a product for a reason other than a defect or error on our part, you are responsible for the return shipping costs.
- Original Shipping Fees: Shipping fees for the original order are non-refundable.
8. Contact Information
If you have any questions about our Refund Policy or need assistance with a return, please contact us: